Help Articles

To create the API channel that will handle WHMCS tickets in your Chatwoot dashboard, access your Chatwoot dashboard, then go to Settings > Inboxes > Add Inbox Choose the API channel option, and once you are taken to enter the details, provide the name for the inbox, and enter the webhook URL To obtain the webhook URL, go back to WHMCS System Settings > Addon Modules, then copy the URL displayed in the addon settings, and enter it in the step above. Also, tick the Enable API Channel option to activate ticket handling functionality. In the Chatwoot URL field, provide the URL for your Chatwoot install (this can be the cloud version or a self-hosted instance). Go back to Chatwoot and click the Create button to create the API channel inbox. Once created click the More Settings button to obtain the API Channel Inbox Identifier and HMAC key. Go to the Configuration tab, and copy the Inbox Identifier and the User Identity Validation key. Also, tick the Enforce User Identity Validation option (enabling this option is important). In the add-on settings in WHMCS, enter your API channel Inbox ID, Inbox Identifier, and User Identity Validation in the respective fields. The API channel ID can be obtained from the URL in the browser whilst you are on the inbox settings page: Once you obtain this information, go to the addon settings, and enter it in the respective fields. Next, obtain your account ID from your Chatwoot dashboard by navigating to Settings > Account Settings section. Then obtain your Chatwoot account API token by navigating to your profile settings in Chatwoot. Enter the Account ID and API Token in the add-on settings in the respective fields. Once you provide all the information required in the addon settings, click to save the changes. You are now ready to handle your tickets in WHMCS. Note that any tickets created prior to configuring and activating ticket handling in Chatwoot, these tickets will not be imported to Chatwoot, so you will have to handle them in WHMCS. Next, to continue with configuring the live chat widget, please follow the guide below: How to Setup Chatwoot Live Chat Widget

🖥️ VPS Services

How to Point a Domain to VPS Server Using Cloudflare

There are 2 approaches to point your domain to your VPS server: - Configuring your own DNS software, to use for hosting the domain DNS on your own VPS. - Using an external DNS service to host the domain DNS with another DNS service provider. Of course, the second approach is the best one to consider, not only to save time from going through the complex configuration steps of installing and running a DNS software but also because it is much more reliable. Without a doubt, the best free DNS service provider out there is Cloudflare for numerous reasons, aside from their reliable and fast DNS services, you can also benefit from the performance and security features that come free with it. There's a tutorial on YouTube explaining the whole process of pointing a domain to a VPS: Or you can carry on with the article here. First, begin by creating an account at Cloudflare and add your domain there. Visit this guide on Cloudflare website for detailed steps: https://support.cloudflare.com/hc/en-us/articles/201720164-Creating-a-Cloudflare-account-and-adding-a-website Once you complete the signup process and add your domain, you will be provided with a set of nameservers that should be used, in order to host the domain DNS on Cloudflare. You should go to your domain name control panel to update the name servers. This will depend on your domain name provider. For example, if you registered your domain with us, visit this guide to learn how to update name servers for a domain: https://dash.wevrlabs.net/knowledgebase/4789/How-to-Edit-Name-Servers-for-a-Domain.html If your domain is registered with another provider, please reach out to your provider support for help updating name servers for the domain. Once the domain is updated to use Cloudflare name servers, the next step is to add proper DNS records in order to point it to your VPS. Visit this guide on Cloudflare to learn more about how to add/edit DNS records: https://support.cloudflare.com/hc/en-us/articles/360019093151 Generally, you would start with 2 records: - a A type of record, which is used to send web traffic to the destination server. The value of the A record is always an IP address (your VPS IP in this case). - a CNAME type of record for the "www" part of the domain, or you can use "@" to universally point all subdomains to the IP of the primary root domain. The value of the CNAME record will be your root domain. DNS records example Of course, pointing the domain is just part one of the process of linking a domain to your VPS. The next steps are to configure the web server software in the VPS, and to configure the virtual hosts for that domain. This will vary depending on the OS, and type of web server software (apache, nginx, etc) you are using. However, searching Google and dev sites like StackOverflow with keywords specific to your own use case will yield a lot of useful results. Below is a guide (Steps 1 to 5) that explains how to configure the domain when using Apache as the web server: https://www.digitalocean.com/community/tutorials/how-to-set-up-apache-virtual-hosts-on-ubuntu-18-04

Chatwoot Integration for WHMCS

How to Install Chatwoot Integration for WHMCS

First, download the addon package by visiting your license details page from the list of your licenses in the link below: https://dash.wevrlabs.net/clientarea.php?action=products&module=licensing Once you download the package, unzip the package file on your computer. Inside the package directory, choose the compressed addon zip file that corresponds to your environment. Upload this file to your WHMCS installation inside the /modules/addons/ folder and unzip the contents there. In your WHMCS dashboard, navigate to System Settings > Addon Modules. Locate the add-on (Chatwoot Integration for WHMCS) and activate it. Once you activate the add-on, obtain your license key from the license details page in the link above, enter it in the license key field, and then click to save the settings. To continue with configuring the addon settings, please follow the guides in the links below. How to Create the API Channel in Your Chatwoot Account

💰 Billing & Payments

How to Change the Billing Cycle for Existing Services

Sometimes, you may wish to change the billing cycle for one of your existing services. To do that, simply raise a ticket to the Billing Department, explaining your request, and the service for which you want to modify its billing cycle, including the desired duration. Once you send the request to change the billing cycle, one of our team members will process it and edit your service billing cycle as desired. Note: changing billing cycles is only possible for Shared Services. Changing billing cycles for services is something done only by the support team.

🌐 Domain Services

How to Edit the Settings for Your Domain

To edit the various settings for a specific domain (such as name servers, contacts, registrar lock, etc), first visit your domains list at this link: https://dash.wevrlabs.net/clientarea.php?action=domains Once there, select the domain you wish to manage by doing the following: - Click the 3 horizontal dots button corresponding to the domain. - then click on Manage Domain. You will be taken to the domain details page, which contains various sections that can be accessed via the links on the side. Highlighted below are instructions for the most common operations. 1. Changing Nameservers: Editing name servers for your domain is pretty straightforward, but note that changes may not take effect immediately for numerous reasons, for example, your browser or operating may still be storing old settings in the cache, so you will need to clear the DNS cache from the browser and system to observe effects. In addition to that, your internet provider may also be storing old settings as well. Name servers changes take a maximum of 48 - 72 hours, but in most cases, it is usually less than 24 hours. Please, read this explanation to understand why exactly your new settings are not taking effect: https://dash.wevrlabs.net/knowledgebase/4767/How-long-does-it-take-for-name-server-changes-to-take-effect.html Choose Nameservers from the side links, and then edit the settings as you wish, after that click on Change Nameservers button to confirm new settings. Note that for certain TLDs (such as .SD), their registries don't have an API for handling most of these common operations, as such, you need to contact support with the settings you wish to edit. 2. Changing Domain Contacts: You can also change the WHOIS contact information associated with your domain. It is important to keep an up to date WHOIS contact information for your domain, as you may need this, for instance, to receive the authorization code or EPP code (which is requested by raising a ticket) when you wish to transfer your domain away from us to another provider. To edit contact information for your domain, on the side links click on Contact Information. Important Note: the details should all be in ENGLISH ONLY or otherwise the system will return an error. Also some countries are not supported by the upstream controlling TLD registry (the list varies), so don't enter these in the country field and also don't use a phone number from these countries if you encounter an error while saving the new information. Once happy with the entered information, click the Save Changes button to apply the new information. 3. Modifying WHOIS privacy: You can toggle the WHOIS Privacy option for your domain, which when disabled will make the information above visible to the public. To do that Go to the Addons section on the side links when viewing the domain settings page.

cPanel - Email Accounts

How to Access your Email Account in the Browser using cPanel Webmail

You can access your Email account directly in your browser using cPanel Webmail. There are 2 methods. 1. Direct Access: This is done by navigating to the webmail interface, which is usually located at webmail.mydomain.com , of course, you need to replace the mydomain.com with your actual domain name. You should have created the email and its password via cPanel first (https://dash.wevrlabs.net/knowledgebase/2037/How-to-Create-Email-Account-in-cPanel.html). 2. Via cPanel: Login to your cPanel account for the hosting plan where you initially setup your email inbox account. Visit this link to learn how to access cPanel: https://dash.wevrlabs.net/index.php?rp=/knowledgebase/2/How-to-access-cPanel.html If you have not yet created an email inbox, please visit this link to learn how to create an email account for your domain: https://dash.wevrlabs.net/index.php?rp=/knowledgebase/2037 Next steps after successfully accessing cPanel, go to Email Accounts section: Then locate the email account you wish to access and click the corresponding Check Email button: You will be redirected to cPanel Webmail Page, and then click Open button or you can choose any other web client from the available Webmail Readers. Once your Webmail Email Reader opens, you will be able to read your email and check your email inbox and junk email.

Help Articles

Shared and Business Hosting Services

Billing & Payments

Dashboard and Account Management

Domain Services

Business Email Services

VPS Services

cPanel - Basics

The Store

cPanel - Email Accounts

Email Clients Configuration

Configuring Email on Mobile

cPanel - Backup and Restore

cPanel - Domains

cPanel - Databases

cPanel - FTP and Files

cPanel - Security

cPanel - Mail Filters & SPAM

cPanel - SSL

cPanel - Advanced Functions

cPanel - Zone Editor and DNS Records

Updating Nameservers

Chatwoot Integration for WHMCS

Mozilla Thunderbird

FileZilla Client

Softaculous

Wordpress

Others

How to Create the API Channel in Your Chatwoot Account

How to Point a Domain to VPS Server Using Cloudflare

How to Install Chatwoot Integration for WHMCS

How to Change the Billing Cycle for Existing Services

How to Edit the Settings for Your Domain

How to Access your Email Account in the Browser using cPanel Webmail